Services Built Around One Goal:
Removing Customer Support From Your Plate

Maljian CX provides two core services: fully managed customer support teams — available in English and Arabic — and structured support audits. Both are designed to reduce operational burden, improve performance, and lower your support costs.

Fully Managed Customer Support Teams

This is our flagship service. We build and operate your entire customer support function — so you don't have to. From recruitment to daily performance management, we handle everything. You get a professional, trained team that represents your business and handles customer interactions as if they were your own in-house staff.

Languages: English, Arabic, or both — depending on your customer base.

  • Recruitment and hiring of support agents
  • Structured onboarding and training program
  • Quality assurance (QA) monitoring and scoring
  • Performance coaching and continuous improvement
  • Ongoing team management and scaling as you grow

The result: A ready-to-perform support function without the recruiting cycles, HR overhead, or management drain. You manage your business — we manage your customer support.

Support Audit & Training

Already have a support team but not seeing the results you need? We conduct a deep operational analysis of your current setup — across English, Arabic, or both languages — to identify exactly what's limiting performance and how to fix it.

  • Support workflow analysis and bottleneck identification
  • Customer interaction review and quality assessment
  • KPI and performance metric evaluation
  • Training gap identification across your team
  • Tailored improvement roadmap with actionable steps

The goal: Better efficiency, higher consistency, and improved customer satisfaction — without rebuilding your entire operation from scratch.

Which Service Is Right for You?

Choose Managed Teams if: You don't have a support team yet, your current team is overwhelmed, or you want to stop spending time and money on support operations altogether.

Choose Audit & Training if: You have a team in place but performance isn't where it needs to be — and you want a clear, expert assessment of what's broken and how to improve it.

Not sure? Most companies start with a conversation. We'll help you figure out which path makes the most sense for your situation.

Talk to Us